Our Process

Unrivaled customer service is our differentiator

At Ground Works Land Design, we acknowledge and understand the time and commitment it takes to find a landscape design company you feel comfortable with. We appreciate your consideration, and we do our best to be mindful of expectations by providing you a transparent look into our relationship-first approach. Customer service sets us apart from others within the industry – here’s what you can expect from us.

1. You Choose Us

We realize there are many options when selecting a landscape and design company, and we’re grateful that you found us. Whether you’re in need of weekly landscape maintenance or want to create a dramatic outdoor living space, we believe in a relationship-first approach.

2. Meet in Person

We come to you. A Ground Works project manager, designer, or even the owner will schedule a time to meet you at your home. We want to learn about you and your family, as well your hobbies and inspirations so we can be sure both parties are comfortable working together.

3. Walk the Property

Once we’ve gotten to know each other, we take the meeting outside. In this discovery session, you tell us your wants, needs and wildest land design dreams. We pay extra attention to elements like landscape grade, plant species, property line and surroundings.

4. Design Process

Together we determine a scope of work that aligns with your wants and needs, but most importantly one that stays within your budget. From there, our team of certified designers will create a property-specific full color 2D plan or 3D video of your future project before the work even begins.

5. Concept Approval

We meet again to present a comprehensive plan that accurately captures everything we discussed in our face-to-face meeting. Itemized pricing clearly shows how we stay within budget. Once the proposed plan is perfect, we agree, confirm and shake.

6. Get to Work

Shadowing a proposed timeline and maintaining healthy communication, we put more than a decade of experience to work, using the highest quality materials and partnering with our preferred vendors. Our uniformed crew members will go the extra mile to ensure your comfort and our productivity.

7. Final Walkthrough

The reveal! After our hard work is complete, we’ll walk every inch of the property with you to make sure the project specifically reflects the proposal and plans. We’ll also provide you with warranty details and continued maintenance suggestions.

1. You Choose Us

We realize there are many options when selecting a landscape and design company, and we’re grateful that you found us. Whether you’re in need of weekly landscape maintenance or want to create a dramatic outdoor living space, we believe in a relationship-first approach.

2. Meet in Person

We come to you. A Ground Works project manager, designer, or even the owner will schedule a time to meet you at your home. We want to learn about you and your family, as well your hobbies and inspirations so we can be sure both parties are comfortable working together.

3. Walk the Property

Once we’ve gotten to know each other, we take the meeting outside. In this discovery session, you tell us your wants, needs and wildest land design dreams. We pay extra attention to elements like landscape grade, plant species, property line and surroundings.

4. Design Process

Together we determine a scope of work that aligns with your wants and needs, but most importantly one that stays within your budget. From there, our team of certified designers will create a property-specific full color 2D plan or 3D video of your future project before the work even begins.

5. Concept Approval

We meet again to present a comprehensive plan that accurately captures everything we discussed in our face-to-face meeting. Itemized pricing clearly shows how we stay within budget. Once the proposed plan is perfect, we agree, confirm and shake.

6. Get to Work

Shadowing a proposed timeline and maintaining healthy communication, we put more than a decade of experience to work, using the highest quality materials and partnering with our preferred vendors. Our uniformed crew members will go the extra mile to ensure your comfort and our productivity.

7. Final Walkthrough

The reveal! After our hard work is complete, we’ll walk every inch of the property with you to make sure the project specifically reflects the proposal and plans. We’ll also provide you with warranty details and continued maintenance suggestions.